Our services
We’ve always put users at the heart of everything we do, and when developing a voice skill this has never been more important.
Discovery
While the design and development practices for a voice project are similar to typical user experience design and technology solutions, there are key differences. Screenmedia work with clients to understand what they are trying to achieve then define how people will interact with, and benefit from, a voice skill.
Outcomes
- Stakeholder buy-in via workshops
- Use case identification and ROI maximisation
- Defined business and analytics objectives
- Consultation and education on voice interfaces
- Environmental research and industry benchmarking
- Ideation, concept and PoC development
Conversation design
Voice interaction represents a new and exciting design language – including intents, utterances and slots. In conversation design we identify user groups, write sample dialogues and define the multitude of responses that a user may ask, and the voice device should respond to.
Outcomes
- Understand the type of user and how they could interact with the skill
- Intelligent conversational flow design to minimise user frustration
- Utterance development accounting for a huge range of possible user inputs
- Creation of an easily editable document highlighting every response
- Content auditing and testing to ensure natural conversations
- Close engagement with stakeholders throughout
Development
Screenmedia offers a cross-platform development framework to ensure our voice skills are extensible, and robust across any voice device. Combined with our ‘Story Mode’ modules, you get the framework to develop a range of innovative voice skills quickly and economically.
Outcomes
- Default and custom intent development
- Extensible, cross-platform development framework
- Reduce overall development time and cost
- Reduce ongoing maintenance
- Increased usability, consistency and user engagement
- Thorough technical and user testing to ensure maximum usability
Iteration
We use a mixture of platform analytics and our own user-testing methodologies to ensure we’re always improving and refining voice interactions – both during the development process and over time.
Outcomes
- Receive valuable feedback at every stage of the process
- Discover what users love and where there are issues
- Continuous refinement of the voice interaction
- Continuous research and ideation to suit a rapidly maturing technology
Our whitepapers
We’ve collated our voice project knowledge and distilled it into in-depth whitepapers that explore the current state of the technology, where it’s going, and how voice should fit into your digital roadmap.
