We’ve always put users at the heart of everything we do, and when developing a voice skill this has never been more important.
While the design and development practices for a voice project are similar to typical user experience design and technology solutions, there are key differences. Screenmedia work with clients to understand what they are trying to achieve then define how people will interact with, and benefit from, a voice skill.
Voice interaction represents a new and exciting design language – including intents, utterances and slots. In conversation design we identify user groups, write sample dialogues and define the multitude of responses that a user may ask, and the voice device should respond to.
Screenmedia offers a cross-platform development framework to ensure our voice skills are extensible, and robust across any voice device. Combined with our ‘Story Mode’ modules, you get the framework to develop a range of innovative voice skills quickly and economically.
We use a mixture of platform analytics and our own user-testing methodologies to ensure we’re always improving and refining voice interactions – both during the development process and over time.
We’ve collated our voice project knowledge and distilled it into in-depth whitepapers that explore the current state of the technology, where it’s going, and how voice should fit into your digital roadmap.